Shipping + Returns
 

SHIPPING

Can I send an Essence + Alchemy product as a gift?

Yes of course.  Simply leave a note at the checkout if you would like a gift message added to your parcel. Receipts are always sent by email.

How will my order be packaged?

Your items will be wrapped in natural tissue paper and carefully packaged inside a cardboard box.  E+A will always try to reuse packaging wherever possible.

How much will UK postage cost?

A flat rate of £3.50 is charged for UK postage.  Items are posted within 5 business days of payment. 

How long will delivery of my order take?

Most items are made to order. UK orders are typically despatched within 5 business days but please allow up to 7 days before contacting E + A. International orders are typically delivered within 2-3 weeks, depending upon the destination and customs processing.

Do you ship internationally?

Yes. To confirm whether Essence + Alchemy delivers to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

How much does international shipping cost?

Shipping costs are a flat rate.  To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

RETURNS

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to Essence + Alchemy. If you are unhappy with your purchase for any reason please contact thelab@essenceandalchemy.co.uk  

Unused products still in the original packaging can be returned within 7 days of deliver, please contact thelab@essenceandalchemy.co.uk  for further details of how to return your product.  Returns must include the order number found on your invoice. Refund / exchange is not guaranteed and is subject to review of the returned product. Please email for details.