Frequently Asked Questions

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Where are Essence + Alchemy products made?

All of the Essence + Alchemy products are designed and handmade in the E+A garden laboratory in Sheffield. 

Are Essence + Alchemy products 'natural'?

Yes, 100% natural.  Essence + Alchemy candles are made with natural plant wax, pure essential oils and either untreated wood-wicks or pure cotton wicks. Aroma Mists are made with organic floral waters, plant oils and essential oils.  Incense is made with wood powders and essential oils. 

What is 'Plant Wax'?

Unlike paraffin (mineral) wax, plant wax is 100% derived from plants and does not contain petrochemicals.  The plant wax in Essence + Alchemy candles is rapeseed wax, which is completely natural, vegan friendly, healthy, toxin free and non-allergenic.  It is a natural plant wax made from pressed oilseed rape, a plant which has been grown in the UK for hundreds of years as animal feed and to protect and improve soils.  It is also renewable, sustainable, biodegradable and is also long and clean burning because it has a lower melting point than petroleum derived waxes.

Rapeseed wax is also a better UK alternative to other plant waxes such as imported soy, coconut and palm wax. In some areas of the world soy production is causing massive risk to valuable eco systems and species such as the Amazon, the Atlantic Forest, the Gran Chaco, the Cerrado and the American Grasslands.  Species that are threatened include the Jaguar, Maned Wolf and Giant Ant Eater {Source:WWF}.

What are essential oils?

Essential oils have been used for nearly 6000 years.  Inhaling essential oils stimulates the olfactory system, the part of the brain connected to sense of smell.  Molecules that enter the nose pass into the lungs in the body and as molecules reach the brain they affect the limbic system, which is linked to emotions, heart rate, breathing and memory.  In this way essential oils can have a subtle holistic effect with true therapeutic wellbeing benefits. 

Essential oils are naturally occurring found in different parts of plants (the flower, fruit, leaf, stem, bark, wood or resin).  The essential oils used in Essence + Alchemy products are steam distilled and organic wherever possible.  Essence + Alchemy only source oils from British businesses who provide the highest quality, ethically and sustainably sourced oils from time served approved suppliers.

Why do you only use essential oils and not fragrance oils?

Essence + Alchemy don't believe in using synthetic fragrances or dyes. Fragrance oils are manufactured scents, which are artificially created to mimic the scent of a natural essence and even though many are made up of 'natural ingredients' they are mainly used because they are a cheaper alternative to the natural oils and a lot of the time not all of the ingredients are listed on their Safety Data Sheets (SDS) so you don't know exactly what they contain. They also don't provide the aromatherapeutic effects that essential oils do. 

Why do your candles look slightly different?

Essence + Alchemy candles and beakers are all hand made in small batches and may show slight differences but they are all equal in beauty and aroma. Candles are made only with natural ingredients and as such their scent and strength may vary throughout the seasons depending on when the plants were harvested, so every candle is unique.  

Why are there wet spots in the glass container candles?

Wet spots happen occasionally when the candle wax isn’t making contact with the glass. This is normal, caused by temperature variations and is simply due to the expansion and contraction of the rapeseed wax. You will notice that candle appearances change when they are burned and even when just sitting in your room due to fluctuations in ambient temperatures. This characteristic is normal and does not affect the quality, consistency or performance of the candle when burned properly. Rapeseed wax candles are very sensitive to temperature.

Can you tell me what your candle wicks are made from? 

All the wicks in the E+A candles are made from either 100% natural untreated wood handmade in-house or unbleached pure cotton. Cotton wicks are free from lead, tin silver or paper strands, which are common in other candle wicks. 

Wood wicks being a natural product can vary in wood thickness and grain, which will cause every candle to burn a little bit differently, but despite these variations, wood wicks provide a unique burning experience with their warm glow and sounds of crackling wood fires. 

Useful Tip: If the candle is allowed to burn for sufficiently long enough (1 to 2 hours) for the wax to melt to the edge of the candle container on each burn, it will burn all the way down to the bottom of the container without tunnelling and there will be very little waste.  For more candle care tips click here.

Are your products or any of the ingredients used in the products tested on animals?

No. Never. Essence + Alchemy love and respect animals. None of the products are tested on any animal. Essence + Alchemy ensure that all raw materials used are ethically, sustainably sourced and cruelty-free.  

What does 'Botanical' mean?

Botanical means obtained from a plant or something which is of a plant or relating to plants or plant life. Essence + Alchemy only use pure plant ingredients.

I have a nut allergy. Are your products safe for me to use?
Yes. Essence + Alchemy products are nut free. 
Are Essence + Alchemy products suitable to use during pregnancy? 

If you are pregnant or breastfeeding it is recommended that you seek medical advice from your GP or midwife before using any products containing essential oils.   

Do your products contain any allergens?

Some essential oils contain natural components which are classified as allergens such as limonene.  Where a product contains an allergen(s), it is specified on the product safety information label. 

Why is a product ‘sold out’ if you make to order?

Most items are made to order except incense which is made in advance due to the long curing process. When an item is marked as ‘sold out’, it usually means that a raw material or packaging is out of stock so that particular product or scent can’t be made at that time.
What forms of payment do you accept?

Essence + Alchemy accept the major credit cards Visa, MasterCard, American Express as well as direct PayPal account payments and Apple Pay.

Do I need a PayPal account to purchase from this store?

No, you don't need to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via the trusted payment gateways Stripe, PayPal and Apple Pay, which use the highest level of encryption and data security to ensure your details are protected. Paypal and Apple Pay securely shares your order and delivery details with Essence + Alchemy, but does not share any of your sensitive payment information.